When Technology Meets Purpose
A Chatbot Designed to Transform Rare Coagulation Disorders Education for Patients and Their Communities Across Africa
Project by
The Health Gap
Many communities across Africa lack access to essential haemophilia care, including diagnostic services and safe, reliable treatment products such as clotting factor concentrates. Limited awareness of haemophilia and the absence of accurate, culturally appropriate information often lead to delayed diagnoses, mismanagement of bleeding episodes, and a significantly increased risk of preventable disability or life-threatening complications.
Language barriers, stigma surrounding bleeding disorders, and low digital literacy further complicate access to trustworthy haemophilia education. These barriers make it difficult for individuals and families to recognize symptoms, understand treatment protocols, or benefit from available educational tools. Tackling these challenges is critical to improving disease education, early diagnosis, expanding access to comprehensive haemophilia care, and strengthening health outcomes for affected individuals across the region.
Our Solution
Meet Saytú Hemophilia – our AI-powered platform features a chatbot designed to support individuals living with hemophilia in Senegal. Launched on World Hemophilia Day 2022, it delivers essential health information in English, Wolof, and French.
Built on a patient-centered approach, the chatbot is designed to shape its content and functionalities through user feedback, ensuring that is content and features truly meet users’ needs.
Saytú Hemophilia Chatbot
Saytú Hemophilia offers reliable, medically validated information on bleeding disorders, emergency care, symptom management, and directions to nearby health facilities, while also enabling direct communication with healthcare professionals. Conversations are stored, allowing users to revisit discussions and reinforce their learning over time.
Saytú Hemophilia is an international initiative that combines health education, community engagement, and advanced technology to empower people living with hemophilia and oder bleeding disorders in Sub-Saharan Africa (Senegal, Kenya, Ivory Coast, and Gambia, and more countries soon).
How it Works - The AI Educational Chatbot
Data Protection
Interface user-friendly based on local needs:
Wolof, French
Access to Care
Disease Management
Education accessible any time
Discover the solution
Get disease management questions answered instantly, in local languages, anytime and completely free of charge.
What Users Are Saying About Saytú Hemophilia
Results from SUS Usability testing of the chatbot in Senegal
Language Appropriateness & Cultural Relevance
“The Wolof Chatbot is better suited to the needs of hemophiliacs because it is our national language”. A mother highlighted that the right adaptation to the needs of people with hemophilia (PWH) motivated her to use only the Wolof version of the chat bot.
“It also feels like being under the palaver tree”. A Father of a young boy with hemophilia likened the experience to a traditional African setting for sharing knowledge, emphasizing cultural familiarity and community support.
Perceived Value & Learning
“I learned a lot of things like RICE Methods, the preventive measures inside/outside my house.” A PWH emphasized the educational value of the chatbot, noting they learned new self-care and prevention strategies for hemophilia.
“It’s really like having a guide at home, it’s wonderful’’ PWH valued the expert-like guidance provided by the chatbot, comparing it to having a doctor at their fingertips.
Ease of Use & Accessibility
“The chatbot was mostly found to be easy to use, well-structured, very detailed, simple, and accessible“. General participant feedback praised the chatbot’s user-friendly design and clarity of information.
“This is very interesting, well-structured, and the answers are quite clear“. The French version received specific appreciation for its clear and organized content.
Empowerment, Accessibility, Relevance
See How Our AI Chatbot Is Shaping The Future Of Hemophilia Care Through Experts Insights And Real-Life Stories
Design To Make A Difference
Our Vision For Health Empowerment Through Education
Improve health education through culturally relvant accessible information
Empower individuals to better manage their disease
Strengthen communities and individuals with the knowledge and support they need for better health outcomes
Impact, Innovation, Scalability
Built with cutting-edge AI technologies like Natural Language Understanding (NLU), Automated Speech Recognition (ASR). It delivers accurate, personalized information in Wolof, French, and English.
This allows the chatbot to understand and respond in different languages, focusing on context-sensitive communication, culturally adapted content that resonates with local communities.
More than a chatbot - It's a scalable solution advancing healht equity through accessbile education.
With a strong commitment to data privacy, the chatbot collects no personal health data, making it a trusted and safe tool for users seeking reliable health information.
While its initial focus is hemophilia, the underlying technology and approach will be adapted to support people living with other chronic diseases. By leveraging AI and large language models (LLMs), Saytù Hemophilia opens new pathways to create inclusive, language-sensitive, and impactful health education tools across the African continent and beyond.
Collaborate With Us
Let’s empower communities across Africa with accessible health education
We welcome collaboration with institutions, tech companies, governments, private and public organizations that share our commitment to advancing digital health equity by leveraging access to health information.
By combining expertise and resources, we can extend the reach and impact of such patient-centered chatbot across various African communities for different chronic diseases.
Together, through shared knowledge and strong partnerships, we can create lasting improvements in health and education for diverse communities.
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"Education is the most powerful weapon which you can use to charge the world".
Nelson Mandela
Our Partners
Novo Nordisk
Hemophilia
Foundation
Hôpitaux
Universitaires
de Genève
(HUG)
Foundation
Priveè des HUG
Association Sénégalaise des Hémophiles
(ASH)
Centre-National De Transfusion Sanguine
(CNTS)